Lead Time

All of our products are made to order and shipped between 2 and 6 weeks of from the date of purchase. Exact lead times vary by the style of product being ordered, the finish requested and the quantity but typically you can expect the following approximate lead time.

  • Period products which are very decorative are generally cast and so have the longest lead of around 6 weeks.
  • Cabinet hardware is mainly CNC machined and has the shortest lead time of 2-3 weeks.
  • Unless of a decorative style, door handles and door knobs have a lead time of 2-4 weeks.
  • Entrance Door Knobs, Entrance Door Accessories & Door Accessories have a lead time of 2-3 weeks.
  • Door Pull Handles have a lead time of 2-3 weeks.
  • Our Princess, Constable and Liberty ranges (all products) are stocked in certain brass and chrome finishes and so lead time can be 1-2 weeks.

If lead time is important to you please contact us for accurate timescales. We are able to expedite certain orders if we know in advance.

Shipping

Delivery via FedEx are weekdays only, Monday to Friday. Shipping charges are fixed based on the location of the delivery. Charges are as follows:

Shipping to Mainland United Kingdom

  • Order over £250 excl. VAT – Free Next Day Shipping
  • Orders below £250 excl VAT – Next Day Shipping charged at £12.75 + VAT
  • Sample Swatch Orders – £3.99 + VAT

Shipping to Scottish Highlands (Postcodes AB, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, TR, ZE)

  • Order over £250 excl. VAT – 2 Day Shipping charged at £15.50 + VAT
  • Orders below £250 excl VAT – 2 Day Shipping charged at £25.50 + VAT
  • Sample Swatch Orders – £3.99 + VAT

Shipping to Non-Mainland United Kingdom (Ireland, Guernsey, Jersey, Isle of Man)

  • Order over £250 excl. VAT – 2 Day Shipping charged at £25.50 + VAT
  • Orders below £250 excl VAT – 2 Day Shipping charged at £39.50 + VAT
  • Sample Swatch Orders – £7.99 + VAT

International Shipping

Times vary between 2 and 7 working days dependent upon location.

Shipping to Europe – Charged at £65.50 including Insurance (No VAT)

Worldwide Shipping – Charged at £145.60 including Insurance (No VAT)

For large shipments and/or volume orders please contact us for a shipping estimate.

Value Added Tax & Duties

Orders within the UK:

We charge Value Added Tax (VAT) at the prevailing rate on all orders delivered within the UK. The VAT will be included in the total price at checkout and shown on your order confirmation and invoice.

Orders Outside the UK:

EU Customers: Since Brexit, we do not charge UK VAT on orders delivered to EU countries. However, local VAT and any applicable duties may be charged upon delivery in the destination country. These costs are the responsibility of the customer.

Non-EU and Worldwide Customers: We do not charge UK VAT on orders delivered outside of the UK and EU. Local taxes, duties, or customs charges may apply, depending on the regulations of the destination country. These additional costs are the responsibility of the customer. Please check with your local tax authority for details on any additional charges that may apply to your order.