Returns & Refunds

Sample Policy

We appreciate that some customers require sight of our products before purchasing, and given the extensive range of products, options and variations we supply it isn’t possible for our Approved Partners to display all products in all finishes. Further, because our products are made and finished to order our partners only stock a very limited number of the bestselling items in the most popular finishes.

Should you require a specific sample then our sample policy is as follows:

• Samples must be paid for at point of order, whether ordered directly from Brassart or through an Approved Partner.
• Providing the sample(s) are returned in an as new condition and in the original packaging so as to be re-sold or re-used the applicable invoice will be credited less any associated carriage costs.
• our refund credit will be made against the original payment method. Once your return has been received and processed, please allow 3-5 days for the funds to become available in your account.
• The customer or Approved Partner will be responsible for the safe return of the sample(s) and Brassart accepts no liability for any loss or damage caused in transit or otherwise.
• Manufacturing priority will be given to samples where possible.
• In order to qualify for a refund, samples must be returned within 30 days of order.
• Bespoke or special samples are not subject to this policy and cannot be returned. If they can be used for the project in question the sample cost will be deducted from the final bill, less any carriage costs.

If you have any queries relating to samples please do not hesitate to contact our internal sales team or an Approved Partner.

Returning an Order

All of our products are made and finished to order either from raw brass components or from machined blocks of brass and as such are non-returnable unless they are faulty. 

If you are at all unsure of the suitability of the product you are order we recommend you take advantage of our Samples Offer as detailed above

Only returns due to visible damage which may have been caused in transit will be considered and details of such damage must be received within 3 working days of receipt. 

All returns will be subject to the condition of the goods upon receipt. If the goods and/or packaging are not in perfect condition BA reserves the right not to reject the return. The product must be packaged in its original packaging and be suitably protected so that it cannot be damaged whilst in transit. Any product that is damaged in transit will not be considered for return.